How we collect, use, and protect information through this website and through our revenue cycle management services.
This Privacy Policy applies to Med Bills LLC ("Med Bills," "we," "us") and covers two distinct contexts: information collected through this website, and protected health information ("PHI") we process on behalf of healthcare practice clients under signed service agreements.
When you submit the contact form on this site, we collect the information you provide directly: your name, email address, phone number, specialty, and the contents of your message. This information is used solely to respond to your inquiry and is not sold or shared with third parties for marketing purposes.
We use standard analytics and a third-party chat widget to understand site usage and to make it easier to reach us. These tools may collect technical information such as browser type, IP address, and pages visited.
For clients engaging Med Bills for revenue cycle management or billing services, we may process PHI as defined under HIPAA, including patient demographics, insurance information, and claims data, strictly as needed to perform billing, claims submission, denial management, and related services described in the applicable service agreement.
Information submitted through this site is used to respond to inquiries, schedule conversations, and provide requested materials such as a claim audit. PHI processed under a client engagement is used exclusively to perform the contracted billing and revenue cycle services.
Website inquiry data is retained only as long as needed to respond to and follow up on the inquiry. PHI retention follows the terms of the applicable client agreement and relevant healthcare recordkeeping requirements.
If you've submitted information through this site and would like it removed from our records, email us at info@medbills.io and we'll process the request. Patients of a client practice should direct PHI-related requests to that practice directly, as Med Bills acts as a service provider on their behalf, not as the data owner.
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.
Questions about this policy can be sent to info@medbills.io or sales@medbills.io.