Med Bills logoMed Bills

Privacy Policy

How we collect, use, and protect information through this website and through our revenue cycle management services.

Last updated: June 2026

1. Who we are

This Privacy Policy applies to Med Bills LLC ("Med Bills," "we," "us") and covers two distinct contexts: information collected through this website, and protected health information ("PHI") we process on behalf of healthcare practice clients under signed service agreements.

2. Information collected through this website

When you submit the contact form on this site, we collect the information you provide directly: your name, email address, phone number, specialty, and the contents of your message. This information is used solely to respond to your inquiry and is not sold or shared with third parties for marketing purposes.

We use standard analytics and a third-party chat widget to understand site usage and to make it easier to reach us. These tools may collect technical information such as browser type, IP address, and pages visited.

3. Protected health information (PHI)

For clients engaging Med Bills for revenue cycle management or billing services, we may process PHI as defined under HIPAA, including patient demographics, insurance information, and claims data, strictly as needed to perform billing, claims submission, denial management, and related services described in the applicable service agreement.

  • PHI is handled under the terms of a Business Associate Agreement (BAA) with each applicable client, where required.
  • Access to PHI is limited to team members directly involved in delivering services to that client.
  • PHI is not used for any purpose outside the scope of the engagement, and is not sold or disclosed to unrelated third parties.
  • Data is transmitted and stored using the client's existing systems (such as their clearinghouse or practice management software) wherever the engagement is structured that way, rather than duplicated unnecessarily.

4. How we use information

Information submitted through this site is used to respond to inquiries, schedule conversations, and provide requested materials such as a claim audit. PHI processed under a client engagement is used exclusively to perform the contracted billing and revenue cycle services.

5. Data retention

Website inquiry data is retained only as long as needed to respond to and follow up on the inquiry. PHI retention follows the terms of the applicable client agreement and relevant healthcare recordkeeping requirements.

6. Your rights

If you've submitted information through this site and would like it removed from our records, email us at info@medbills.io and we'll process the request. Patients of a client practice should direct PHI-related requests to that practice directly, as Med Bills acts as a service provider on their behalf, not as the data owner.

7. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

8. Contact

Questions about this policy can be sent to info@medbills.io or sales@medbills.io.